Pre-Order Policy

  • Due to high demand, some popular items get sold out shortly after we list them online. The Pre-Order option ensures that you get your bag before it becomes available in our store.

  • Not all sold-out items are available for pre-order - only the items that have been marked as such. If you wish to pre-order an item that is not marked as available for pre-order, please contact us.

  • All pre-orders have to be paid in full and cannot be cancelled. 

  • The production timeframe varies between 2-4 weeks. Once the bag is ready, we will ship it via DHL Express directly from our manufacturer in Thailand to your door (Australia).

  • It takes approximately 2-3 business days to arrive after it has been dispatched.

  • We recommend that you make pre-orders separately from other orders so that we can ship the available items immediately. 

  • In addition to the above, all our normal policies, terms and procedures apply to pre-orders.

If you have any further inquiries about pre-orders, please do not hesitate to contact us.