Shipping and Return Policy

Shipping 

Free Shipping Australia Wide
Domestic (Australia) 

Free Shipping for all domestic orders. The order will be shipped out within the next business day after the payment has been settled. 

We have stocks in Australia and Thailand. The items that are in our Australia Stock will be shipped under Standard Australia Post. The items from our Thailand stock will be shipped via DHL Express. Estimated delivery time of both are around 2-4 business days. 

International 

We ship worldwide with a standard international shipping flat rate of $35 (AUD). The product will be shipped out on the next business day after the payment has been settled.

International shipments take 7-21 days depending on the area and the customs clearance process of that country. Products for international orders may be subjected to customs clearance fees and import duties. Any such duties and fees imposed at the destination are the responsibility of the recipient and vary from country to country.


Returns Policy 

We offer 100% Satisfaction Guarantee to all customers.

Your satisfaction is very important to us. If you are not happy with our products for any reason, you can return it within 30 days of the date of purchase for a full refund, replacement or exchange.

Please contact us and we will do our utmost to come up with the best solution for you. We can be easily reached through email at info@wickertote.com.au or through the "Contact us" page.

Please note that the shipping handling costs for returning the item are the responsibility of the buyer and any shipping costs are non-refundable.

The returning product must be unused and in the same condition as when you received it. We recommend that you return it with its original packaging if possible.

If you have any question about the shipping and return policy, please don't hesitate to contact us. We are here to help.